TERMS OF USE

of the Website and products/services of Any.cash


General information


The Website https://any.cash/ (the “Website”) is developed and operated by Any.Cash (the “Company”).

These Terms of Use of the Website and the Company's products/services (“Terms”) shall apply to all users of the Website and/or the Company's products/services.

Users of the Website and/or the Company's products/services may be referred to as “You” or “Your” for convenience. Before using the Website or any of the products/services offered on the Website (“Services”) and/or by the Company, you should carefully read these Terms, Policies and the provisions governing your use of the Website and/or the Company's products/services offered. If you do not agree with any of the paragraphs of these Terms, Policies, and provisions governing your use of the Website and/or the Company's products/services offered, we kindly ask you to leave the Website. By further using this Website and/or registering to use the Company's products/services (our services), you acknowledge that you have read, understand, accept, and agree to be bound by these Terms, Policies, and provisions governing your use of the Website and/or the Company's products/services offered.


Terms used:

User means an individual visiting the Website https://any.cash/ and/or using the products/services of the Website and/or the Company.

User Account means a personal user profile or personal account, which is created after registration on Any.Cash.

Digital Currency means a currency that exists and is available exclusively in a virtual form.

Fiat Money means a state-regulated type of means of payment available in physical form.

Third-Party Service Provider means a third-party counterparty of the Company that provides additional services to the User or the Company.

Any.Cash means Website https://any.cash/ and/or Any.Cash company providing products/services on the Website https://any.cash/.


Services mean products and services provided to the User on the Website https://any.cash/ or by Any.Cash, including, but not limited to telegram bot of Any.Cash – @AnyCashBot.


Prohibited Conduct means any illegal conduct that includes fraud, corruption, money laundering, collusion, terrorist financing, and any other criminal conduct.


Fraud means the use of deception for the purpose of pursuing personal interests and damaging the interests of Users and/or Any.Cash.


Scam means a method of deception, fraud in order to obtain money from Internet users, which may include hiding information or providing incorrect information in order to extort money, property, and inheritance from victims.


Corruption means offering, giving, receiving, or soliciting, directly or indirectly, anything of value that could improperly influence the actions of another party.


Money Laundering means a scheme of financial transactions, the purpose of which is to conceal the identity, source, and destination of illegally obtained money or to finance illegal activities. 

 

Anti-Money Laundering (AML) means a set of measures and procedures aimed at detecting and/or preventing the use of Any.Cash company/Website and/or services provided by Any.Cash for money laundering purposes.

 

Counter-terrorist financing (CTF) means a set of measures and procedures aimed at detecting and/or preventing the use of Any.Cash company/Website and/or services provided by Any.Cash for the purposes of financing terrorism.

 

Sanctions mean economic sanctions that are commercial and financial sanctions applied by one or more countries against targeted self-governing states, groups, or individuals.


Red Flags mean a warning or indicator suggesting the presence of a potential problem or threat with the Customer's transactions that pass through the Company and/or the Services of the Company.


Collusion means an agreement between two or more parties to achieve an improper purpose, including improperly influencing the actions of the other party.


Terrorist financing means the provision or collection of funds by any means, directly or indirectly, with the intention of using them or on the condition that they be used in whole or in part to carry out any of the crimes related to terrorism.


Criminal conduct means a crime in any part of the world or what would qualify as a crime in any part of the world if it happened there.


Know Your Customer (KYC) means a set of measures and procedures aimed at obtaining information about the customer and their activities in order to manage the risks of the Company.


Customer Due Diligence means verification of data/information about the customer and other checks related to the study of the customer and their activities, with the aim of a comprehensive risk assessment of the customer when accepting them for service and during their service.


Politically Exposed Person (PEP) means an individual who plays a prominent public role within a country or internationally.


Regulatory Requirements mean any applicable law, statute, regulation, order, judgment, decision, recommendation, rule, policy (including but not limited to KYC/AML/CTF Policy) or guidance enacted or issued by parliament, government, or any competent court or authority, or any payment system (including, but not limited to, bank payment systems, card payment systems such as Visa, MasterCard, or any other payment, clearing or settlement system, or similar agreement that is used to provide the Services.

Policies/Policy mean Policies and regulations that govern the provision of products/services, including, but not limited to Anti-money Laundering and Counter Terrorism Financing, Know your customer, Sanctions and Countries Policy (AML/CTF & KYC & SANCTIONS & COUNTRY POLICY), Privacy Policy, etc.


1. Content of the Website.


1.1. The Website, including any information, graphics, aesthetic, technical, and other effects, is intended to inform you about our products and services (“Content”).

1.2. The Company has all rights to adapt and make changes to the Content of the Website at its own discretion without prior notice to the User.

1.3. The Company shall be obliged to make reasonable and sufficient efforts to constantly update the Content of the Website. However, not all information may be up-to-date and complete. The Company does not guarantee the accuracy of the Content. Any examples in the Website Content are illustrative. The Company undertakes to do its best to correctly display current and future products and/or services, at the same time, they may differ in reality.

1.4. If these Terms are updated, the Company will notify you of the changes by posting the current version of the Terms on the Website and/or by notifying you by email. The new version of the Terms shall enter into force 24 hours after publication on the Website or earlier in accordance with the requirements of applicable law. It is the responsibility of the User to keep track of the current Terms of Use. Your use of the Website with the updated version of the Terms will be considered by the Company as your understanding of the Terms of Use and acceptance of the updated version of the Terms.


2. Use of the Website. Account and restrictions. 


Use of the Website:

2.1. The Website is public and available to all users. You agree to use the Website and its Content only for lawful purposes. The content of the Website is for your personal use and non-commercial purposes. 

2.2. Use of the Website is subject to the Terms and Conditions of the Privacy Policy, available in Section 15 of these Terms.

2.3. In order to ensure the safety of using the Website, it is prohibited to use methods of hiding the location of users. In case of doubts about the safety of using the Website, the Company has the right to request the user information about their exact location.

2.4. You agree to receive promotional and/or informational communications from the Company to the email address provided by you in your Account. Such emails will be canceled at your request using the unsubscribe option provided in the notice from the Company, where applicable.

2.5. 2.5. Availability of the Website. The Company does not guarantee the possibility of access to the Website at any time. You acknowledge that the Company reserves the right to withhold, refuse or make unavailable at any time and at its sole discretion all or part of the Services and/or the Website itself. The Company shall not be liable in case of unavailability of any Service, regardless of the reasons (intentional actions of the Company in accordance with the requirements of these Terms and the Privacy Policy, force majeure, etc.).

2.6. Security and viruses. You may not knowingly or unknowingly use or introduce any malware or files to gain access to the Website, distort the Content or disrupt the Website's services. You agree to take reasonable precautions to avoid such processes. You may not misrepresent, modify or manipulate the Website and its Content in any way. The Company recommends taking reasonable security measures to prevent damage to your equipment by any malicious programs, as well as when receiving and reading messages, notifications, letters from the Company in connection with the possibility of harm to your equipment. It is recommended to enter the Account exclusively using the Website or the official telegram bot.


Account and restrictions:

2.7. By creating an account to use our Services (“Account”), you warrant that:

  • You have accepted these Terms of Use, the provisions of the Anti-money Laundering and Counter Terrorism Financing, Know your customer, Sanctions and Countries Policy (AML/CTF & KYC & SANCTIONS & COUNTRY POLICY, Privacy Policy) and other provisions of the use of the Website, products/services of the Company;
  • You are at least the age of majority in your country of residence, but in any case, you are not a person under the age of 18;
  • You have not previously been blocked or restricted from using the Company's products/services;
  • You do not currently have an account on the Company's Website; 
  • You are not a user/citizen/resident of the United States, Malaysia, Singapore, Canada, or other countries as defined in Annex 1 to the Anti-money Laundering and Counter Terrorism Financing, Know your customer, Sanctions and Countries Policy (AML/CTF & KYC & SANCTIONS & COUNTRY POLICY)
  • You are also not acting on behalf of and/or in favour of a user in the United States, Malaysia, Singapore, Canada, or other countries as defined in Annex 1 to the Anti-money Laundering and Counter Terrorism Financing, Know your customer, Sanctions and Countries Policy (AML/CTF & KYC & SANCTIONS & COUNTRY POLICY);
  • You have the full legal capacity to enter into transactions using our Services and are responsible for your actions in connection with the use of the Website and Services;
  • You undertake to adhere to generally accepted norms when communicating with the Company's employees and not allow unacceptable behavior (rudeness, lies, use of profane language, threats, intimidation, etc.) when communicating with the support service;
  • You will not use the Website, the Company's products/services for illegal purposes or suspicious transactions, including, but not limited to, transactions directly or indirectly related to terrorist financing, fraud, scam, corruption, circumvention of sanctions restrictions, DarkNet;
  • the information and data provided by you for the purpose of registration, and subsequently for the use of our Services, are legitimate, relevant, complete and not misleading.

2.8. It is allowed to use only one Account by one user. Unauthorized access to the Account of another user, as well as assistance in unauthorized access to the Accounts of other users of the Website is strictly prohibited.

2.9. In case of intentional creation of an Account for the purpose of illegal use/abuse of the Any.Cash service, including for the purpose of carrying out illegal transactions, it may result in the suspension of any activities associated with such an Account, or the closure of the Account, including notification of the competent authorities and other actions in accordance with legal requirements.

2.10. You agree to immediately notify the Company of any unauthorized access to your Account, use by a third party of your Account or password, alleged theft of your registration information, or any other breach of security to the support service at [email protected]

2.11. The Company undertakes to notify users of a violation of the security of using the Website, including attempts to unauthorized access to the Account, by sending messages to the provided e-mail address and/or phone number. If you change your email address and/or phone number, you agree to notify the Company of the relevant changes. The Company shall not be responsible for the damage caused to you in case of violation of these Terms and the Privacy Policy by the user, including compromise of credentials for accessing the Account, as well as inaction and/or incorrect actions in case of receiving notifications of a security violation.


2.12. Suspension, termination and cancellation of the Account. In order to prevent and/or stop illegal actions, the Company has the right, at its discretion, to suspend the Account and restrict access to the services provided on the Website and/or products/services of the Company; close/block the Account and the funds that are credited to it; suspend or cancel the transaction, regardless of the withdrawal of funds from the account with third-party financial service providers, accounts or e-wallets.

The Company has the right to restrict access to the Website and the Services provided, among other things, in the event of:

  • violation of these Terms, including violation of payment obligations for transactions, unauthorized access to the Website or the Account of a third party, use of multiple Accounts and abuse of the benefits of promotions;
  • the Company has reason to believe that the purpose of the transaction is illegal activity (directly or indirectly), including, but not exclusively, terrorist financing, money laundering, fraud, corruption, scam, circumvention of sanctions restrictions, etc.;
  • court decisions or rulings of another competent authority regarding you or your transactions requiring appropriate action by the Company under applicable law;
  • refusal of any third party provider to provide you with the Services;
  • force majeure, including operational and technical errors; 
  • You have not transacted in relation to the Services for twelve or more consecutive months;
  • there is reason to believe that the provision of services to you will have a negative impact on the Company's business reputation; 
  • The Company reasonably believes that your Account is associated with any other Account that has been suspended or terminated for violation of the Terms, Policies, or suspended for any other reason that may have a negative effect on the Company; 
  • You did not provide information at the Company's request or the information provided does not meet the Company's requirements; 
  • The Company believes that your Account and/or transaction does not comply with acceptable risks or Company's Policies.

2.13. In the event of suspension or cancellation of access to the Account, the Website and/or the products/services provided in connection with the circumstances provided for in these Terms or the Company's Policies, the Company has the right to:

 (i) cancel outstanding and/or pending orders to buy the Digital Currency;

 (ii) withhold any Fiat Money that you have paid to purchase Digital Currency from the Company but which you have not received. Responsibility for the consequences in the form of withholding funds by the Company rests solely with you;

 (iii) freeze all funds in your Account. 

2.14. In the event that your Account is suspended or terminated, the Company may provide you with notice of such suspension or termination. The Company shall not be obliged to disclose information obtained as a result of security procedures, risk management, compliance with the requirements of the Policies.

2.15. You may close your Account at any time by sending a request to delete your Account to [email protected] There is no Account deletion fee, except for the fulfillment of monetary obligations to the Company that exists on the date the Company deletes your Account. The Company reserves the right to suspend any pending transactions at the time of cancellation.


User rights:

2.16. In case of loss of access to the lost User account (including the transfer of balances to a new account), the Company shall be ready to consider the possibility of restoring access to such User account (including the transfer of balances to a new account) only if sufficient information and/or supporting documents (the scope of the requested documents in each case shall be determined individually and is not exhaustive) are provided about the identity of the User, the history of their transactions, etc.

2.17. The User has the right to expect that the Company will guarantee and make all possible efforts and measures to fulfill such guarantees on a regular basis, ensuring the maximum level of protection of the account, information about the user, and their transactions by the Company. The fulfillment of this clause by the Company is possible only if the User has the proper attitude to ensure the safety and limited access to passwords/account/transactions/transaction documents on their part, while the loss of access through the actions/inaction of the User is not the responsibility of the Company and the Company will not bear any responsibility for such events. “Inaction” means, including, but not limited to, the absence of a 2FA set by the user, which can significantly increase the risk of compromised login and password, etc.

2.18. The User has the right to provide quality service from the Company and its representatives when using the Company's Website/products/services. 

2.19. The user has the right to qualified and unbiased consideration of disputes by the Company. To process an appeal, the user provides all the necessary information and supporting documents (if any) to the Company's support service at the email address: [email protected]



3. Provision of services.


3.1. The Company provides Services aimed at the acquisition of any available Digital Currency using the Website's services, as well as the sale of available digital currency, including the Company's digital currency (“Digital Currency”). 

3.2. Acquisition of Digital Currency. This type of the Service allows you to buy from the Company the Digital Currency available on the Website at the time of the conclusion of the transaction for the acquisition of the Digital Currency. 

3.3. Sale of Digital Currency. Using the services of the Website, you have the right to make transactions for the sale of Digital Currency. 

3.4. After successfully creating your Account, you are given the opportunity to make transactions for the purchase and sale of Digital Currency. The acquisition of digital currency shall be carried out in exchange for assets established by the Company (US dollar or other currencies) (“Fiat Money”) on the basis of each transaction.

3.5. Payment Methods. You may send and/or receive Fiat Money to and from the Company by using MasterCard and VISA credit card payments or by using the services of a third-party payment solution provider.

3.6. Payment Method Guarantees. The Company cannot guarantee that all currently valid payment methods will always be available to you. The availability of each payment method depends on several factors, including, but not limited to, your location, the identification information you have provided to the Company, and restrictions imposed by third-party payment processors, if any.

3.7. Provision of Digital Currency. The Company will make reasonable efforts to provide you with the purchased Digital Currency as soon as reasonably practicable in accordance with these Terms. You acknowledge that the provision of the purchased Digital Currency to you may be made some time after the completion of the payment process due to the need for operational processing of the transfer of the Digital Currency. You also acknowledge that, in the cases provided for in these Terms, the Company may not be able to fulfill your order to purchase or provide Digital Currency to you.

3.8. You acknowledge that the Company shall not be responsible for the incorrect information of your wallet address. 

3.9. There is no guarantee of value or liquidity. You assume the risks associated with the purchase and sale of Digital Currency, including the fact that the Company cannot guarantee that any Digital Currency will, at any time in the future, have a certain value (if any) or market liquidity. The Company does not guarantee that you will be able to sell the Digital Currency to a third party after a certain time, and under no circumstances does the Company undertake to purchase any Digital Currency from you, whether purchased from the Company or not. 

3.10. In the event of an erroneous transfer of Digital Currencies to wallets owned by the Company, the latter shall not refund the erroneously sent funds. At the discretion of the Company, in exceptional cases, it is possible to consider the issue of a refund only after contacting the support service at the email address: [email protected]. After a detailed study of the information provided, the possibility or impossibility of restoring/returning funds to the user lost/transferred due to erroneous actions will be determined, followed by notification of the user by e-mail.

The commission for restoration and return shall be assigned in each case individually.

This rule also applies to Digital Currencies that are not directly supported by the Company.


4. The price of the Digital Currency and the execution of your transaction.


4.1. Price. The rate that determines the cost of Digital Currency selling and buying depends on the circumstances and is indicated in accordance with the price indicated on the Website or in our services. (“Price”).

4.2. Notwithstanding the foregoing, you agree that any Price displayed on the Website and/or our services where the Company sells or buys Digital Currency is accurate only as of now, and the Price that appears on the Website at the time of purchase or sale of Digital Currency may not be the final price or rate of your transaction. This is due to the highly volatile nature of the value of the Digital Currency and the period of time it may take to complete a transaction. 

4.3. The final price of your transaction (the “Final Price”) will be the price that is indicated on the Website after the completion of the transaction and is available for viewing in the personal account available on the Website.

4.4. You agree that the End Price may be higher or lower than any rate or price previously available on the Website and/or our services, subject to possible price fluctuations and that this may change either in your favor or in favor of the Company and we have no control over such changes.

4.5. As soon as reasonably practicable and subject to successful completion of the KYC process, we will execute your order at the End Price (“Execution”). Until executed, any of your orders will be considered pending and incomplete and will not be binding on the Company.

4.6. Provision of Digital Currency. As soon as possible after the completion of your order:

- in case of purchasing a Digital Currency from the Company, the corresponding Digital Currency will be provided to your wallet address, subject to the completion of the operational processing process;

- in the event of a sale of Company Digital Currency, we will provide Fiat Money by credit card top-up or other third-party payment processor using the details specified in the relevant payment method you provided during registration and/or at the time of your sales order; 

- we will provide you, either on the Website and/or our services, by email or otherwise, with a transaction confirmation indicating the End Price and other details of the acquisition and completion of the transaction (“Transaction Confirmation”).

4.7. The cost of the service of top-up/withdrawal from the balance of the Account is available at the link https://any.cash/ru/rate/ 

4.8. Cancellation Policy. You acknowledge that completed transactions are non-reversible and you may not modify or reverse any transaction, whether it has been completed or is in a pending state.

Notwithstanding the foregoing, the Company, in its sole discretion, without any obligation, may attempt to comply with your request to cancel a transaction on your account.

4.9. Failed Payments. If your payment method is rejected, whether due to lack of funds or found to be unsuccessful for any other reason, you agree that the Company, in its sole discretion, may: 

- cancel any applicable transaction;

- fulfill part of this transaction; or

- debit alternative payment methods provided by you in the amount necessary to complete the pending transaction. In the event of termination of any transaction, the Company will make reasonable efforts to notify you of such termination.

4.10. Ownership of your wallet address. For the purpose of executing any transaction, you warrant the use and provision of an e-wallet address owned solely by you, and which is under your exclusive and complete control, to which the purchased Digital Currency will be transferred.

4.11. The Company reserves the right to refuse processing or cancel any pending transaction if:

- the transaction is illegal or the decision of the court or other competent authority has been made in relation to the person executing the transaction, obliging the Company to take appropriate actions to cancel the transaction;

- the Company has reason to believe that the transaction violates any provision of these Terms;

- the transaction exceeds the limit that may apply to the number or volume of transactions in a given period in accordance with the policy of the Company, which may be amended from time to time in accordance with the provisions of applicable law;

- such a transaction is made by a person who may harm the Company, including its business reputation.

4.12. The Company may take any additional action available to it in accordance with these Terms, the Policies or the provisions of applicable law in relation to such a transaction.




5. Payment transactions, third-party processing and chargebacks.

5.1. You are solely responsible for the payment of all amounts (Fiat Money and/or Digital Currency) due to the Company. The Company reserves the right to withhold any payment due to be made in your favor until the Company is able to properly identify and authenticate your identity and/or payment details (as applicable) in accordance with the Policies and these Terms.

5.2. Third-party processing services. You acknowledge that the Company may, in its sole discretion, use third party service providers to process any payment between you and the Company, including, but not limited to, payments in connection with your use of the Services and any transaction performed. In such cases, you acknowledge that the Company may provide personal information and/or documentation about you, including in relation to transactions performed by you, as necessary to complete the transaction or, as required, at any request in the event of detection of fraud or suspicion of fraud or other illegal activities.


6. Interaction with the support service:


6.1. The Company is ready for constructive criticism and understands the importance of the human factor in customer service and strives to provide its customers with quality service. We are ready to ensure impartial consideration of appeals and complaints on disputable situations, but an important element of such consideration is mutual respect. We ensure the security of transactions not only for our customers but also for the security and proper working conditions of the support service.

6.2. In the process of customer service, situations may arise that require a more detailed study of the settlement structure in the manner prescribed by applicable law and/or the Company's Policies. The Company understands that a delay in the transaction may cause negative emotions for customers, but the Company is obliged to ensure the legitimacy of each transaction. The discrepancy between the efficiency of the support service or the timing of consideration of the details of the transaction by the compliance service with the expectations of the customer shall not be a basis for threats, negativity, and aggression against the support service employee.

6.3. In the event of aggression against an employee of the Company, the Company reserves the right to temporarily block the User and/or his/her account for a certain period of time. The blocking period shall be determined by the Company at its sole discretion and depends on each situation separately. During this time, the blocked user cannot communicate with the support team and access their account.

6.4. We make sure that Users are not blocked without a good reason. If the User believes that he/she was provided with an unqualified support service, we recommend that you stop the current chat and send a corresponding notification via e-mail to the support service address (email address: [email protected]) indicating your account ID in the message subject, and in the body of the message, indicate a complaint about the actions of the employee in which to state your version of events. The Company considers all complaints and provides feedback on such requests.



7. Intellectual property of the Company.


7.1. Texts, graphics, colors, and other elements used on the Website are protected by copyright. The content of the Website is the intellectual property of the Company and is protected by applicable law. 

7.2. The use of the Company's intellectual property shall be possible only under the condition of personal and non-commercial use, indicating the source (Company) and with the prior written consent of the Company.

7.3. Any illegal actions in relation to the intellectual property rights of the Company will lead to the prosecution of those responsible in accordance with applicable law. The Company reserves the right to conduct an investigation in order to notify the competent authorities of persons and actions that violate the requirements of the law, in accordance with applicable law.


8. Compliance of the use of the Website and/or products/services of the Company with the requirements of the law.


8.1. You are the person who is solely legally responsible for the use of the Website and/or the products/services offered by the Company in the event that, according to the legislation applicable to you, the use of the Website and/or products/services is illegal.

8.2. If the Company has reason to believe that your use of the Website and/or the products/services offered by the Company is contrary to the requirements of applicable law, in particular, may be related to prohibited activities, the Company may suspend or refuse to provide you with services without notice of the reasons for the denial. 

8.3. Applicable taxes. You are solely responsible for paying taxes and fees applicable to your transactions on the Website in accordance with the laws applicable to you. The Company shall not provide legal explanations or advice in connection with the collection of taxes and fees. 

8.4. In its activities, the Company adheres to applicable laws and best international standards and practices and expects you to comply with these Terms and Policies. Internal documents on AML/CTF risk management and KYC/CDD procedures are developed by the Company additionally and are internal documents of the Company with limited access. Such documents are subject to these Terms and Policies.


9. Invalidity of certain provisions of the Terms.


9.1. If any individual provisions of these Terms are invalid for any reason, the remaining provisions of the Terms will remain valid and enforceable. 


10. Limitation of Liability. 


10.1. To the extent permitted by applicable law, neither the Company nor its affiliates shall be liable for any damages in connection with your use of the Website.

10.2. The use of any information obtained from the Website or through the use of the Website shall be carried out solely at the risk to users of the Website. To the extent permitted by applicable law, the Company disclaims any liability regarding decisions you make based on information obtained from the Website or through the use of the Website. 

10.3. The Company does not guarantee the operational and functional support of the Website. To the extent permitted by applicable law, the Company disclaims liability in the event of any defect or unavailability of the Website and/or its Content, or in the event of other direct or indirect damage arising from access to or use of the Website. The Company shall not be responsible for any damage caused by service interruptions, technical errors, malware or files, or other factors beyond the control of the Company.

10.4. The Company shall not be responsible for your failure to receive the purchased Digital Currency, Fiat Money if you provide incorrect information regarding the virtual wallet, public key, payment details or refusal to carry out the transaction by third parties (banks/providers, etc.) and so on.




11. Assignees/transfer of information to third parties. 


11.1 In the event of a merger or division, the Company has the right to transfer or assign the information provided by you under applicable law. The Company has the right to transfer the information provided by you to third parties only in cases provided for by applicable law, as well as to provide you with the Services offered by the Company to the extent governed by the Terms, the Privacy Policy and applicable law.


12. Applicable Law and Jurisdiction.


12.1. By using the Website, you agree to these Terms, the Privacy Policy and further accept the laws of Estonia.

12.2. Any disputes arising between the Company and users of the Website must be resolved through negotiations. If it is not possible to reach an agreement through negotiations, the dispute shall be submitted to the competent court located in Tallinn, Estonia. The parties undertake to maintain the confidentiality of all matters relating to litigation. 


13. Force Majeure.


13.1. The Company shall not be liable for delays, disruptions or interruption of service that are directly or indirectly related to any cause or condition beyond its reasonable control, including, without limitation, any delay or failure as a result of any act of God, catastrophes, acts of terrorism, civil unrest, war, strikes, fires, decisions of authorized government agencies, interruptions in telecommunications or services of network providers, failure of equipment and/or software, or other events beyond the reasonable control of the Company and affecting the operation of the Website and provision of services. 


14. Contact the Company.


14.1. If you have any questions, comments, feedback, complaints regarding these Terms, please contact us through the Company's support service at the email: [email protected]